About Swaran Soft

Role Overview

Key Responsibilities

• Lead discovery workshops and stakeholder interviews with enterprise clients to capture business requirements for Agentic AI and intelligent automation projects.
• Translate business needs into detailed functional specifications, user stories, workflow diagrams, and solution blueprints for AI agent deployments.
• Collaborate with solution architects and delivery teams to define scope, milestones, and acceptance criteria for 8–10 week pilot engagements and full-scale rollouts.
• Conduct gap analysis between existing client processes and proposed AI-powered workflows, identifying automation opportunities across customer service, HR, operations, and IT functions.
• Own the requirements traceability matrix (RTM) and ensure alignment between business objectives, technical deliverables, and success KPIs.
• Facilitate UAT sessions with client teams, manage feedback loops, and drive iterative refinements through the delivery lifecycle.
• Prepare and present business cases, ROI models, and proposal documents for enterprise prospects, supporting the sales and pre-sales team in client conversations.
• Stay current with emerging trends in Agentic AI frameworks, LLM capabilities, conversational AI platforms, and India-specific AI models (Sarvam AI, BharatGen, Krutrim).
• Support integration planning across enterprise systems including WhatsApp, MS Teams, CRM (Zoho, Freshdesk, ServiceNow), and telephony (Exotel, Twilio).
• Document process flows, decision matrices, and escalation logic for multilingual AI agent deployments across Indian and Middle Eastern markets.

Must-Have Qualifications

• 3–8 years of total experience as a Business Analyst in application development or enterprise software implementation projects.
• Minimum 2 years of hands-on experience in Agentic AI, AI chatbot, conversational AI, or intelligent automation projects.
• Proven track record of working with enterprise clients (preferably in telecom, BFSI, healthcare, or manufacturing verticals).
• Strong proficiency in requirements elicitation techniques: stakeholder interviews, process mapping, use case documentation, and wireframing.
• Hands-on experience with tools such as JIRA, Confluence, Lucidchart, Visio, or equivalent project and documentation tools.
• Excellent written and verbal communication skills with the ability to present to CXO-level audiences.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

Preferred Qualifications & Differentiators

• Certifications in AI/ML (e.g., Google Cloud AI, Azure AI Engineer, AWS Machine Learning Specialty, or equivalent).
• Certifications in Business Analysis (CBAP, CCBA, PMI-PBA, or IIBA Agile Analysis).
• Hands-on experience with AI tools and platforms: n8n, LangChain, LangGraph, CrewAI, OpenAI API, Hugging Face, or similar agentic frameworks.
• Familiarity with open-source backend stacks (Supabase, PostgreSQL) and workflow orchestration tools.
• Experience with multilingual NLP solutions and India-localised AI models.
• Exposure to voice AI stacks (Whisper, ElevenLabs, PlayHT) and telephony integrations.
• MBA or Master’s degree in a relevant discipline.
• Prior consulting or pre-sales experience in an IT services or product company.

What You’ll Work On

• Incident Alert Voice Automation – AI agents that auto-call field teams, log status, and create escalation tickets when infrastructure alerts fire.
• Smart HR Helpdesk Agents – Multilingual AI bots on WhatsApp and MS Teams that resolve employee queries, triage complex issues, and route to the right HR team.
• Multilingual Service Escalation – Real-time sentiment detection during calls with automatic escalation and summary generation for regional heads.
• Enterprise AI Workflow Orchestration – End-to-end automation blueprints across customer support, operations, and internal IT functions.

Core Competencies

Why Join Swaran Soft?

• Be at the forefront of India’s Agentic AI revolution, working on cutting-edge enterprise deployments.
• Direct exposure to CXO-level stakeholders at large enterprises across India and the Middle East.
• Work with open-source, best-of-breed AI stacks – no vendor lock-in, maximum learning.
• A lean, high-impact team where your contributions shape product direction and client outcomes.
• Competitive compensation with performance-linked growth and certification sponsorship.
• Multi-geography exposure with offices in India, UAE, Estonia, and the USA.

Compensation & Benefits

• Competitive CTC commensurate with experience (industry benchmarks for 3–8 years in AI consulting).
• Performance bonus tied to project delivery and client satisfaction metrics.
• Certification reimbursement for approved AI, cloud, and business analysis certifications.
• Health insurance coverage for self and family.
• Flexible work model with hybrid office presence in Gurugram.

How to Apply